If the status of the app is green but the app is still not operating, the problem could be restricted to your region. To check if the servers are functional, go to the Apple System Status page and look for any outages - they will be marked with a yellow.

Occasionally, Apple service updates cause FaceTime connection issues.

If you don’t have any signal problems, but FaceTime still won’t connect, check with Apple that the app is working properly. If you’re still having trouble, it’s possible that your mobile device has no network connection-go to Settings - Cellular - Cellular Data and see if it’s turned on. If you’re using Bluetooth, go to the Bluetooth settings in your pairing device and click on Pair next to your hotspot name. Be careful when entering the password on your Mac. When a hotspot won’t connect, go to Personal Hotspot in your iPhone or iPad settings and make sure that you’ve pressed Allow Others to Join. If you’re hotspotting data from your iPhone to your Mac, check that your provider supports FaceTime and phone calls in your region. Keep in mind that FaceTime requires a broadband Wi-Fi connection to work adequately. Once the internet is on, close and reload FaceTime before attempting to use the app. Turn off the power supply, wait 30 seconds or more, then turn it back on. If you’re struggling to establish a network with the Wi-Fi router, try restarting it. Depending on what network you’re using, tap the Wi-Fi symbol to enable your Wi-Fi, or tap the data symbol to enable cellular data. On an iPhone or iPad, open Control Center.On a Mac, go to the Preferences - Network, and select Turn Wi-Fi On.Is there a working Wi-Fi symbol in the menu at the top of the screen? Are the pages in the browser loading? If it’s not working, here’s how to turn on or reset your Wi-Fi:

Make sure your device is connected to the internet. Usually, we can solve most problems when FaceTime isn’t connecting by checking device settings, our network signal, or restarting the app and/or phone. Download MacKeeper to find all potential security issues. If you’ve already tried everything but nothing has helped, try checking your Mac for viruses and malware - malicious apps can block the FaceTime camera itself or its access to necessary data.ĭiscover the real reason your apps aren’t working by checking your Mac. There are multiple reasons why FaceTime might not be working on your Mac. In this article, we will review the most common problems with the app and their solutions. Sometimes, however, FaceTime may not work as expected. App features, like the availability of both cameras on a smartphone, elevate the immersive potential of video chats.

Apple’s FaceTime is a free app that facilitates a connection between Apple users.

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